Transfer Departments
Define each department's extension and call-log notification email for this organization. Filled-in departments appear as a dropdown in the corresponding field on the Transfer Scenarios tab.
When the Transfer Destination Is Busy
Departments
Transfer Scenarios
21 preset scenarios are pre-filled below — you can edit, delete, or add your own.
Scenarios
Welcome Message
Shown as the AI agent's opening greeting for this organization.
Welcome Message
KMS Permissions
Knowledge Management System access. Shares the same account as Aiello TMS Portal.
KMS Level Reference
User List
Knowledge Base FAQ
Documents and links related to this organization's knowledge base FAQ.